This page exists to let you know why we collect data, what we do with it and how we keep it safe. This document has been prepared in plain language to make it easier to read.
1. Our Commitment To Personal Data.
The protection of personal data should be your right.
It is our responsibility to do everything we can to protect your data.
Data should ONLY be collected when it is required to provide a certain product or service.
We will NEVER sell, share or disclose your personal data without your permission unless it is requested by warrant by law enforcement agencies.
2. Legislation We Abide By.
WP Speed Hero follows the guidelines and legislation of the following bodies
We follow the guidelines of the Information Commissioners Office the UK’s official data protection body.
All the regulators above impose strict practices when it comes to the processing and storing of your personal data. If you are not from the UK the chances are we will meet the data regulations in your country too. If you wish to check on any aspect of your data protection rights you think may not be covered you can contact our data protection officer listed below.
3. Data Retention.
WP Speed Hero collects various kinds of information, in this section, we tell you what information we collect, why we collect it, how long we store it for and where we store it.
3.1 Account Information Data (Registration for our site)
What: We collect full legal name, postal address, email address, shipping address, telephone number, IP address when you register as a customer at the time of registration.
Why: We collect this information to run your account, contact you about the products or services you have bought, contact you with important information about our products, to invoice or bill you and to provide you with support.
How Long: Client data is stored for the life of the client account. After an account is closed the data will no longer be used for processing, however, it will remain stored for a period of 5 years from the end of the tax year in which you close your account. This is to comply with HMRC tax reporting which is a statutory requirement and so overrules any request to completely remove data.
Where: We store this information in our hosting account with 3001web.com. See third-party providers. Our site encrypts data during transfer and employs the latest in website security as does the web hosting company we chose.
3.2 Website Access Details
What: We collect your name, email address, IP address you used to visit our form, the PayPal transaction ID, the URL of your WordPress admin area, access details to your WordPress admin area, FTP access details for your site.
Why: We need these details to access your site to perform the speed optimisations you paid for.
How Long?: Until we have completed the work for you at which time the details are removed.
Where: This information is stored securely in our admin area and in our business email accounts hosted by 3001web.com (See third-party providers)
3.3 Browser Tracking Information
What: What site you came from to get to our site, what link you clicked, what browser you use, what operating system you use, your geographical location, your IP address.
Why: Like a lot of websites we may use Google Analytics and other tracking software to track user interaction with our website. This helps us find out things like how many people visit our site, how they navigate around our site, the pages that are most visited. This data is stored on our website to provide us with traffic analysis. It helps us improve our site and our services. This information does not directly identify you as a person it is just behavioural data. Google may also record your IP address which could be used to identify you, however, they do not give us access to that information.
How Long: This data is automatically purged every 3 years. It is not personally identifying data so there is no way we can remove data about your visits as we do not know what part of the data is attributed to you.
Where: We store this information on our web hosting account with 3001web.com. We encrypt data during transfer and our web hosts employ the latest in server security. This data, however, does not personally identify you and is not classed as sensitive personal data.
Any Google based tracking is stored by Google on its servers. While this data may be used to track you Google does not give us access to that kind of information. See third-party providers.
3.4 Email Contact Form
What: Your email address, your name, the text of your message, any attachments you upload and your username and IP address.
Why: We store these details so that we can deal with your enquiries and reply to you.
How Long: Emails are normally stored for a period of 5 years in line with UK statutory business email retention laws. We may sometimes delete spam without notice.
Where: We store this information securely in our admin area and in our business email accounts on the mail servers of 3001web.com. We encrypt data during transfer and our web hosts employ the latest in server security.
3.5 Session Tracking
What: The time and date you log into our site, any actions you perform while logged in, the IP address you log in from.
Why: To monitor the security of our site and to help investigate any malicious attacks against our system. To track actions performed on your account in case of a dispute.
How Long: This data is kept for a minimum of three years after which time it is deleted.
Where: We store this information on our web hosting account with 3001web.com. We encrypt data during transfer and our web hosts employ the latest in server security.
3.6 Sent Emails
What: Details of all emails that we send to your email address whether created automatically via automation or by one of our support staff.
Why: For our reference, so that we can prove communication if there is a dispute and also to monitor that our support system is working as it should.
How long: Emails are normally stored for a period of 5 years in line with UK statutory business email retention laws. We may sometimes delete spam or duplicate tickets without notice.
Where: We store this information in our business email accounts on the mail servers of 3001web.com. We do not store sent emails on this site. We encrypt data during transfer and our web hosts employ the latest in server security.
What: Our host takes daily backups of our site which are stored remotely by them see third-party services.
Why: For recovery purposes if our site gets damaged, hacked or in the case of hardware failure resulting in data loss.
How Long: These backups are kept for three days then automatically deleted as they are replaced with newer backups. They are stored securely by our web host.
Where: Our host stores this information securely on their Google Drive account in the UK. See third-party providers for details on how they protect your data.
3.8 Payment Details
We do not store any of your personal data related to payments on our site. All payment data is stored securely by PayPal and is not passed to us other than your name, PayPal email and related transaction number.
4. Third-Party Providers And Data Processors
Some of the services we use may process, store or have access to your data to help us run our service to you. We have no control over their processing or data storage however they are all reputable and data protection focussed companies that have been vetted by us. The companies we use are as follows;
5. How We Protect Your Data
Data is encrypted when sent between your devices and our site using 256bit encryption provided by SSL certificates issued for our own site by letsencrypt.org
Our web hosts servers have regular security checks and hardening performed on them by their server administration team.
WordPress the programme that powers our site is checked daily for updates by our host and any updates are immediately applied.
As well as our host’s server-level security our site is protected by a well known WordPress security plugin.
Our host’s servers contain (among others) the following security protocols;
cPHulk brute force protection to protect against brute force attacks
Mod Security PHP open_basedir Protection
CageFS is enabled This provides filesystem-level protections for our users and server.
Apache Symlink Protection: CloudLinux protections are in effect ensuring each hosting account is caged and totally separate from other accounts on our cloud.
CSF firewall is installed, and LFD is running.
System kernels are updated instantly as released.
The MySQL port is blocked by the firewall, effectively allowing only local connections.
Password strength requirements are strong at both server level and admin areas for individual sites.
Outbound SMTP connections are restricted.
Php versions upgraded regularly as soon as they are stable.
ALL client sites monitored for out of date or no longer supported plugins, themes and core code.
They INSIST that ALL clients keep their sites up to date or we WILL disable their accounts. They run business servers and do NOT compromise on security.
6. Data Breaches
We will report any unlawful data breach of our database or the database(s) of any of our third party data processors. This will be reported to the ICO in the UK. The report will be submitted within 72 hours if we can establish that personal data was accessed or stolen. In the event that personal data was accessed and in accordance with the GDPR rules we may also inform the data subject (you).
7. Name And Address Of The Controller
The controller for the purposes of the General Data Protection Regulation (GDPR) And The UK Data Protection Act (DPA) is:
18 Thirlmere Ave
DN33 3EA Grimsby
Phone: 01472 313120
8. Name and Address of the Data Protection Officer
The Data Protection Officer of the controller is:
Mr Gary McHugh
18 Thirlmere Ave
DN33 3EA Grimsby
Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
You, of course, may, at any time, prevent the setting of cookies through our website by means of corresponding settings of your Internet browser, and deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programmes. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in your browser, not all functions of our website may be entirely usable.
10. Your Rights As A Data Subject
GDPR and DPA give you the following rights to do with the data we store on you.
The right to be informed.
Put simply you can ask our data controller why we store your information and what we use it for. However, that is openly discussed above.
The right of access
You have a right of access to that data to look at it. In the case of your membership with us, you have full access to that by logging into our client area. In the case of the logs, we keep when you access our site you can ask us to provide you with a copy of them.
The right to rectification
If any of the information we hold about you is incorrect you have the right to have it amended. You can ask our data controller to edit for you. Obviously, we will need to verify your identity before we edit any of your information.
The right to erasure (Right to be forgotten)
You have the right to have all data we have on you erased. If you would like this done please contact our Data Protection Officer.
If you choose to be forgotten your personal data will be removed from this site, however, the jokes you have submitted WILL NOT they will simply be attributed to someone else.
The right to restrict processing
If you want to restrict us from processing information that is incorrect until it is corrected. When processing is unlawful and you oppose erasure and request restriction instead. If we no longer need your personal data but you require the data to establish, exercise or defend a legal claim.
The right to data portability
The right to data portability allows you to obtain and reuse your personal data for your own purposes across different services.
It allows you to move, copy or transfer personal data easily from whatwasthatjokeagain.com to another company in a safe and secure way, without hindrance to usability.
The right to object
You have the right to object to the processing of your data for the following purposes;
Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
Direct marketing (including profiling); and
Processing for purposes of scientific/historical research and statistics.
WP Speed Hero does not currently process data in any of these ways.
Rights in relation to automated decision making and profiling.
WP Speed Hero does NOT employ automated profiling in any way.
11. Lawful Basis For The Processing Of Your Data
We need to process your personal data to offer you our WordPress optimisation service and to communicate with you when you use our contact forms.
12. Changes to this policy